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When you come to our team, we view you as so much more than just a address or dispatch number—you’re family to us. This is why we want to take the time to ask—how is your air conditioner fairing?
It’s not scorching hot quite yet, but give it a few weeks and the outdoors will be a lot warmer. We want you to get prepared for what’s ahead. We’re not going to leave you to your own devices with this either. We’re here to help. If you’re looking for quality air conditioning service in Bellevue, WA, then our team is here to assist. Let’s talk about some things you should assess to make sure your air conditioner is in good shape.
Spring is here and we know that you’re going to rely on your air conditioner soon. Although we all love the warm weather that spring brings, the cost of your energy expenses can quickly become an area for stress if you’re using the system often. Luckily though, there are quite a few simple things you can do to improve this area of your life. We’ve got a few tips for you.
Before we get into them, we want you to know that you can trust our professionals for your air conditioning in Bellevue, WA. We’re completely prepared to help you with whatever life throws your way. Contact our team members when you’re in need.
We’re in that transition period in between winter and spring. Are you wondering if that heating problem that’s been gnawing at you for a while is worthy of a call to a professional? We’re here to help you come to a definitive yes or no today.
We understand that sometimes it can be hard to decide. There’s always the fear that ignoring an issue that’s right underneath your nose will erupt into a bigger problem in the future. We’d hate to see you go down this path. That’s why our experts in air conditioning in Bellevue, WA are ready to serve you as soon as possible.
We’re moving into the spring season. Is your home ready for the warm weather that’s ahead of us? This is a question that you should really give some attention before the weather gets any warmer. You want to make sure that you’re prepared before spring. The problem with waiting on any of your HVAC work is that it only creates greater opportunity for your home to have significant air conditioning issues.
If you’re wondering how you can get prepared, our professionals can give you some insight. The best thing you can do is to invest in maintenance. We’re here to help you with your home’s air conditioning services.
It’s been a hot summer here in Bellevue. If your air conditioner gave you trouble this season, it’s time to do some reflecting. We know that when the going gets tough, you typically call an air conditioning professional for air conditioning repair work. Did you know that there are steps you can take before this though?
We’ve gathered together some of the best air conditioning tips below. If you implement these tips into your life, they can help you get more from your air conditioner and, as a result, call our AC technicians in the middle of a disaster a lot less often. We specialize in air conditioning service in Bellevue, WA. Make sure you call us for exactly what you need.
Have you been shocked by the hourly rate you pay to a technician on a recent servicing call? Our rates are not quite at the $200 per hour rate, but many in our industry are (whether you know it or not due to flat-rate pricing). However, when all costs of a business are factored in, this rate is not as outrageous as it seems.
Let’s first take a look at the actual cost of a technician coming out to your home or place of work. To do this we will introduce some basic accounting terms:
Fully Loaded Cost – With benefits, state and federal taxes the hard cost for a competent journeyman technician is around $60 per hour in Everett, and about $80 in Seattle; we call this ‘fully loaded cost’. These are costs based on union rates, however, even non-union firms must be competitive to attract high quality labor.
Fully Burdened Cost – The cost of the technician’s truck and tools needs to be accounted for, as does the office staff that answers the phone and manages the operations along with the shop he (in 2015 most techs are still male) is dispatched from. If you add all these costs together, divide by the hours of all technicians the number comes out to roughly $50 per hour in our shop. While this may vary, a full service shop will not be below $40. Add this to the above loaded cost and you get a ‘fully burdened cost’ of $110 per hour.
Effective Burdened Cost – The average tech can bill for about 75% of his time due to a variety of factors: while we estimate 30 minutes for travel to the job, it averages closer to 45 minutes on time cards; we cannot charge for ‘customer talk’ time; we cannot charge for technician training or office meeting time; we honor warranty work to customers that is not chargeable (sometimes due to tech mistakes, sometimes the manufacturer, sometimes hard to diagnose issues, etc.), and there are other un-chargeable tasks. If you take the $110 burdened cost and divide by 75% you get an ‘effective burdened cost’ of about $150.
Profitable Charge Rate – Note at the $150 per hour ‘effective burdened cost’ does not include a penny of return for the risk of investment by the ownership. Contracting is highly risky (only restaurants have a higher bankruptcy rate) so a 10% return on investment used in this calculation is very fair. Using a 10% return the rate to make a very modest profit is $165 per hour.
The next question is “But there are other companies out there who charge half that rate or less!” Let’s take a look at four of the main ways of how these companies can do this:
Cheaper Techs – We live in a society that does not support a skilled blue-collar workforce. There are plenty with university degrees and lower skill service industry, but the number of young folks going into the trades decreases each year compared to the demand for labor. Our technicians are amazing, and they are rarer to find than any other type of worker, we’re able to keep them because we treat them well and pay them even better.
Lower Overhead – We choose not to have a super skinny staff that has difficulty communicating with customers; we choose not to work out of a garage, and to provide our technicians with excellent tools and each with a company vehicle. We feel this has a value to our clientele, and this professionalism allows us to keep our technicians happy to work as a team with the office.
Tighter Leash – While we closely monitor all tech productivity, and have GPS on all company vehicles, we feel that techs need the time to do their jobs properly, we honor customer issues with our work and fix our (and our suppliers) mistakes at no cost to the customer. Customer service does not come cheap.
Bankruptcy or Struggle for Survival – I previously mentioned that it is incredibly common for HVAC contractors to go out of business; leaving their customers in a lurch for warranty issues and no provider on that hot or cold day where someone needs to fix an ailing system. For each bankruptcy there are a half dozen firms who struggle weekly to make payroll. This is no way to run a business for either the owner or the employees.
A company in a major metropolitan market like Seattle who must pay a premium for techs, and have these techs sit in traffic, should be charging $200+ per hour. Once you know all the facts you can see that a company charging up to $200 per hour is not ‘ripping off a customer’ but in reality simply trying to cover their costs and charge a fair rate of return.
It’s hot in Bellevue and you’re using your air conditioner more than ever. It’s time to pause and ask yourself if your AC needs a little help. It’s all too easy to just power through the summer season without much thought. You need to check in with your home’s air conditioner from time to time to ensure that it’s fairing well.
Your air conditioner should be a reliable piece of equipment for your home, but this doesn’t mean that it always will be. We all have our hiccups here and there and we’re the team you can call when you need help. We have all the right expertise. We’re going to help you iron out the issues. Call us for AC repair in Bellevue, WA.