Smelly Heater? Here’s What To Do

January 4th, 2021
Inside a gas furnace. Focus = the top of the middle flange. 12MP camera.

You’re using your heater more often during this time of year. The only problem with this is that this year… it smells a little off. You want to make sure that your heater is ready to keep your home warm throughout the entire season. You need your heater to keep you cozy. Trust us when we say that you and your entire family will soon be uncomfortable if your heater is funky right now. This is an early warning sign of heating trouble.

If you need furnace repair in Bellevue, WA, then we’re here for you. Don’t ignore any whiff you catch in your home. There are certain scents that you never want to ignore. You can call us for help with whatever you need.

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Make Sure Your Home Is Safe Through the Holidays

December 21st, 2020
Family holding green paper house in hands. Real estate concept

We know that many of you out there look forward to the holiday season. We know that you’re outside looking at all the lights in the neighborhood, heating to your favorite local coffee shops for your favorite holiday drinks, and doing a little last-minute holiday shopping. Although the hustle and bustle of the season is here, things are quite different this year. You’re still spending more time at home than ever and finding new, creative ways to celebrate the holidays. You need to make sure that you’re comfortable at home because of this.

You can make sure that your home is safe throughout the holidays with heating repair in Everett, WA. We’re here to help you stay warm and cozy throughout the holiday season.

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The Dangers of DIY

December 7th, 2020
Inside a gas furnace. Focus = the top of the middle flange. 12MP camera.

If you frequent our blog for tips then you know that we discourage homeowners from taking on DIY projects. We know what it’s like to take on a DIY project and feel confident in talking about it. You do your research, go to all the local hardware stores to gather up your supplies, and you start up on your heating project. The thing about this is that even if you are able to patch up your heating problem, you’re going to lack one important thing—longevity.

DIY is bad for your home comfort and it’s even something that can become dangerous. If you want quality heating in Bellevue, WA, don’t do this kind of work on your own. HVAC is all about thinking toward the future. You don’t want to cut corners now just to save a few bucks. You want to think about the lifespan of your heating system.

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The Simple Upgrade That Boosts Your Heating

November 23rd, 2020
hand drawing check box on a white background

Winter in Bellevue is a wonderful time of year. We hope that you’re out there staying warm, but we want you to stay warm in your home too. If you’d like to improve your home’s heating, you can start with this simple upgrade. It doesn’t take much to improve your heating.

Are you looking for further heating help this winter? You need to come to our HVAC professionals in Bellevue, WA. We have a full team of experts that know their stuff. They can handle your heating work even when it’s difficult. We’re here to help you with everything you need. We’re a reliable team.

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What Your Heater Needs This Winter

November 9th, 2020

Chances are that you’re going to spend a lot of time at home this winter. The thing about winter in Bellevue is that the temperatures cool off fast. You need to ensure that your heater abides by a few rules so that you can stay warm all winter. We’re not expecting you to do the research to know what your heater needs without instruction, in fact, we’re here to map everything out for you today.

If you’re ever looking for heating services in Bellevue, WA, you can come to our professionals to work things out. We understand what it takes to keep your heater happy and your home comfortable. You don’t need to worry about anything when you’re with us.

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Do You Need a New Heater?

October 26th, 2020
Chilled young man with winter hat sitting next to a radiator isolated on white background

We’re rolling into fall and winter now. Is your heater ready?

If you’re not sure that your heater can make it through another winter, then it’s time for you to schedule an appointment with our professionals. We’re going to make sure that you have the right new heater if it’s time for you to upgrade. We’re also going to ensure that your heating replacement service in Everett, WA is as painless as possible. We’re talking about every aspect of the process—choosing, financing, and installation. We’ve got your back with every single thing you need. Just call our professionals to take care of everything.

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Don’t Ignore that Lingering Heating Issue

October 12th, 2020
Inside a gas furnace. Focus = the top of the middle flange. 12MP camera.

You thought you laid that heating issue to bed last year. You gave it about 6 months of rest, so it should’ve gone away, right? But then the temperatures cooled down this fall, you turned on your heater hoping for the best, and it was still there. You don’t know what to do. It’s time for you to schedule an appointment with our professionals.

We’re here to provide you with heating repair in Bellevue, WA. We want you to know that we’re here for you. You don’t want a heating repair problem in Washington. You can’t sidestep problems like this. You’re going to need to address your problems head-on and we’re going to be here to help you.

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It’s Time to Get Your Heater Ready

September 28th, 2020

Winter isn’t quite here in Washington, but it’s right around the corner. Fall weather has a habit of getting cold before you can even blink. We know that you’ve felt that distinct chill in the air in the evenings. It’s getting colder! Make sure that you’re not left high and dry when the temperatures really start to take a nosedive.

You can get your home prepared with heating maintenance in Bellevue, WA. We’re going to make sure that you have the right work that you need for your heater. We’re responsible professionals that care about the quality of your home. Call our professionals for exactly what you need.

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7 Life-Changing AC Tips

September 14th, 2020

It’s been a hot summer here in Bellevue. If your air conditioner gave you trouble this season, it’s time to do some reflecting. We know that when the going gets tough, you typically call an air conditioning professional for air conditioning repair work. Did you know that there are steps you can take before this though?

We’ve gathered together some of the best air conditioning tips below. If you implement these tips into your life, they can help you get more from your air conditioner and, as a result, call our AC technicians in the middle of a disaster a lot less often. We specialize in air conditioning service in Bellevue, WA. Make sure you call us for exactly what you need.

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$200/Hour Service Call? Are you kidding me?

September 4th, 2020
technician-working-in-home

Have you been shocked by the hourly rate you pay to a technician on a recent servicing call? Our rates are not quite at the $200 per hour rate, but many in our industry are (whether you know it or not due to flat-rate pricing). However, when all costs of a business are factored in, this rate is not as outrageous as it seems.

Let’s first take a look at the actual cost of a technician coming out to your home or place of work.  To do this we will introduce some basic accounting terms:

  • Fully Loaded Cost – With benefits, state and federal taxes the hard cost for a competent journeyman technician is around $60 per hour in Everett, and about $80 in Seattle; we call this ‘fully loaded cost’. These are costs based on union rates, however, even non-union firms must be competitive to attract high quality labor.
  • Fully Burdened Cost – The cost of the technician’s truck and tools needs to be accounted for, as does the office staff that answers the phone and manages the operations along with the shop he (in 2015 most techs are still male) is dispatched from. If you add all these costs together, divide by the hours of all technicians the number comes out to roughly $50 per hour in our shop.  While this may vary, a full service shop will not be below $40.  Add this to the above loaded cost and you get a ‘fully burdened cost’ of $110 per hour.
  • Effective Burdened Cost – The average tech can bill for about 75% of his time due to a variety of factors: while we estimate 30 minutes for travel to the job, it averages closer to 45 minutes on time cards; we cannot charge for ‘customer talk’ time; we cannot charge for technician training or office meeting time; we honor warranty work to customers that is not chargeable (sometimes due to tech mistakes, sometimes the manufacturer, sometimes hard to diagnose issues, etc.), and there are other un-chargeable tasks.  If you take the $110 burdened cost and divide by 75% you get an ‘effective burdened cost’ of about $150.
  • Profitable Charge Rate – Note at the $150 per hour ‘effective burdened cost’ does not include a penny of return for the risk of investment by the ownership. Contracting is highly risky (only restaurants have a higher bankruptcy rate) so a 10% return on investment used in this calculation is very fair.  Using a 10% return the rate to make a very modest profit is $165 per hour.

The next question is “But there are other companies out there who charge half that rate or less!”  Let’s take a look at four of the main ways of how these companies can do this:

  1. Cheaper Techs – We live in a society that does not support a skilled blue-collar workforce. There are plenty with university degrees and lower skill service industry, but the number of young folks going into the trades decreases each year compared to the demand for labor.  Our technicians are amazing, and they are rarer to find than any other type of worker, we’re able to keep them because we treat them well and pay them even better.
  2. Lower Overhead – We choose not to have a super skinny staff that has difficulty communicating with customers; we choose not to work out of a garage, and to provide our technicians with excellent tools and each with a company vehicle. We feel this has a value to our clientele, and this professionalism allows us to keep our technicians happy to work as a team with the office.
  3. Tighter Leash – While we closely monitor all tech productivity, and have GPS on all company vehicles, we feel that techs need the time to do their jobs properly, we honor customer issues with our work and fix our (and our suppliers) mistakes at no cost to the customer. Customer service does not come cheap.
  4. Bankruptcy or Struggle for Survival – I previously mentioned that it is incredibly common for HVAC contractors to go out of business; leaving their customers in a lurch for warranty issues and no provider on that hot or cold day where someone needs to fix an ailing system. For each bankruptcy there are a half dozen firms who struggle weekly to make payroll.  This is no way to run a business for either the owner or the employees.

A company in a major metropolitan market like Seattle who must pay a premium for techs, and have these techs sit in traffic, should be charging $200+ per hour.  Once you know all the facts you can see that a company charging up to $200 per hour is not ‘ripping off a customer’ but in reality simply trying to cover their costs and charge a fair rate of return.

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